Privacy Policy
Who We Are
We’re MedTech Marketplace, a platform connecting healthcare providers with medical product suppliers.
We make it easier to source surgical kit and clinical gear without the back-and-forth. Along the way, we collect a bit of data — and this policy is here to tell you how we use it (and how we absolutely do not abuse it).
Our Commitment to Privacy
We're based in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We're also mindful of the sensitive nature of healthcare data — and while we don't handle patient records, we still treat your personal and organisational information like it's top secret. Because, frankly, it is.
What We Collect (and Why)
When you use MedTech Marketplace, we may collect:
Basic info: Name, job title, organisation, email, phone number
Workplace details: Hospital or clinic name, procurement preferences, purchase history
Technical data: IP address, device type, browser info, usage stats (for performance + security)
Quote & order activity: Products you search, request, compare, or order through the platform
Communications: Messages, quote requests, feedback, or supplier chats
We collect this to:
- Match you with relevant suppliers and pricing
- Process orders and manage requests
- Help you track stuff (no one likes “lost in transit”)
- Improve our platform and services
- Stay legally compliant and secure (we’re not taking chances)
Sensitive Information
We do not collect patient data. Ever.
We might store information about clinical products and who they’re being ordered by — but that data relates to institutions, not individual patients. We don’t want it, we don’t need it, and we’re set up to avoid it.
Cookies (The Digital Kind)
Yes, we use cookies. Not the choc-chip kind — the ones that help our website remember who you are and how to make things faster, smoother, and more personalised. You can turn them off in your browser, but some features may work less brilliantly.
Sharing Your Info
We may share your information with:
- Verified suppliers, when you request a quote or product sample
- Payment and logistics partners, to help fulfil your orders
- Our legal or compliance advisors, if required by law or regulation
We do not sell your data. Ever. Not even to that guy who keeps cold-emailing everyone about laser scalpels.
Storage & Security
Your data lives on secure, encrypted servers, hosted in accordance with Australian data residency standards. We use multi-layered security, access control, and all the usual encryption wizardry to keep your info safe from prying eyes.
Access, Edits & Deletions
Under Australian Privacy Law, you have the right to:
- Access the data we hold about you
- Correct any outdated or inaccurate info
- Request deletion (unless we’re legally required to hang onto it for a bit longer) .
Just email privacy@medtech-marketplace.com.au and we’ll make it happen — no red tape, no attitude.
Breach Notification
If something ever goes wrong and your data is at risk, we’ll let you know. We comply with the Notifiable Data Breaches (NDB) scheme and take incident response seriously (even if we don’t wear lab coats).
Changes to This Policy
We may update this Privacy Policy from time to time. If it changes materially, we’ll notify you either by email or via a polite little banner the next time you log in. No fine print ambushes here.
Got Questions?
Email us at privacy@medtech-marketplace.com.au
or write to us at:
TL;DR
- We collect only what we need.
- We use it to help you get what you need.
- We never sell it.
- And you’re always in control.